Customer First Servicing

Customer First Servicing

THE ITGC CUSTOMER FIRST CENTRE

The competitive market is evolving, and automation is key. ITGC offers service desk solutions that will assist in running your business more effectively. 

Let’s explain The ITGC CUSTOMER FIRST CENTRE

High performance Customer Service Management capability that serves the needs of companies requiring a dedicated or leveraged contact management offering.

The Customer First Centre offers:

  • Execution of all Call Centre Operations.
  • Continuous improvement of the customer experience with emphasis on customer care
  • Ongoing development of first call resolution processes
  • Reporting and metrics

Our typical service includes a combination of application monitoring, application performance dashboards, application maintenance methods, and application support services. These are achieved through proactive monitoring, root-cause analysis, preventative maintenance, service continuity, and continuous improvement in the stability and availability of your applications.

Benefits of The ITGC CUSTOMER FIRST CENTRES

  • Our approach to digitalisation helps you connect with your customers on their level.
  • Our solutions aim to cut operational costs, improve productivity, and increase profits.
  • The ITGC offers scalable, and customisable services so that you can tailor the offering and SLA according to the needs of your company and your customers.

ITGC is your Service Partner

ITGC has the expertise and the capacity to help manage your business intelligence needs. ITGC is one of the most trusted brands in Africa for IT services, and we have supported enterprises in government and industry:
  • Mining
  • Finance
  • Retail
  • Manufacturing
  • National Government
  • Provincial Government
  • Local Government

ITGC can leverage its industry experience and world-class data centres to provide the extensive range of data warehousing and reporting offerings that you need. We understand business, and we know how to provide Business Services to help your business grow.