Monitoring

Monitoring

MONITORING AS A SERVICE (MaaS)

In a globally competitive business, we understand the need to ensure that your ICT systems always stay functional. As part of our IT Managed Services portfolio, we offer Monitoring-as-a-Service (MaaS) to help you do this, by remotely managing all your ICT systems.

By gathering data and reports, we can monitor services and applications in a public or private cloud environment. This allows us to get a single view on all your business systems and recognise and escalate issues as they arise. Our monitoring includes tracking performance, enabling you to identify availability and capacity trends, systems governance and Enterprise Systems Management (ITGC) administration.

SERVICE COMPONENTS

Our service activities range across five main categories:

Systems Monitoring and Data Collection

  • Collecting performance information from in-scope components and storing it in an associated database
  • Gathering data based on pre-defined threshold limits, at set intervals
  • Standard performance reporting

Capacity Monitoring

  • Managing and supporting the capability of the ITGC Toolset to monitor and report on the performance of specific components within your monitored infrastructure
  • Collecting capacity information and storing it in the associated database
  • Gathering data based on agreed, pre-defined threshold limits, at set intervals

Availability Monitoring

  • Managing and supporting the capability of the ITGC Toolset to monitor and report on the availability of specific elements within your managed infrastructure
  • Collecting availability information and storing it in the associated database
  • Gathering data based on agreed, pre-defined threshold limits at set intervals
  • Providing you with raw data to enable availability trending

Capacity Monitoring

  • Managing and supporting the capability of the ITGC Toolset to monitor and report on the performance of specific components within your monitored infrastructure
  • Collecting capacity information and storing it in the associated database
  • Gathering data based on agreed, pre-defined threshold limits, at set intervals

Availability Monitoring

  • Managing and supporting the capability of the ITGC Toolset to monitor and report on the availability of specific elements within your managed infrastructure
  • Collecting availability information and storing it in the associated database
  • Gathering data based on agreed, pre-defined threshold limits at set intervals
  • Providing you with raw data to enable availability trending

ITGC System Administration – Systems Governance

  • Assisting you to define and document standards and associated governance related to the ITGC implementation
  • Jointly agreeing on the standards and governance to be applied
  • Utilising ITGC tool monitoring and information gathering capability to help you enforce corporate standards and governance

ITGC Administration – Systems Management

  • Providing management and support for ITGC implementation to ensure operational functionality
  • Ensuring all thresholds set in the ITGC toolkit are only changed via a change management process
  • Undertaking third line support in accordance with an agreed process
  • Liaising with technology specialists to optimise the ITGC Toolset, which ensures the correct elements are being monitored and the associated thresholds are agreed and set
  • Monitoring the ITGC system implementation to ensure ongoing operation
  • Ensuring the ITGC Toolset is deployed to all monitored components per an agreed schedule